Responsible gambling

01Starting points

Every page shows 18+ and a pointer to begambleaware.org. Gamble only with money you can spare and do not try to win losses back.

02Tools

• Self-exclusion: request by e-mail, active within 24 hours, at least 6 months.
• Break: 7 days of rest on request.
• Session overview: keep track of playing time and transactions.
• Parental control: keep devices and credentials away from minors.

03Signals

Take a break or talk about it if you:

• play longer or for more money than planned;
• borrow money or postpone bills in order to play;
• become restless when you want to stop;
• hide your gambling behaviour.

04Help organisations

Independent organisations help free of charge and in confidence:

• GamCare — gamcare.org.uk
• Gambling Therapy — gamblingtherapy.org
• Gamblers Anonymous — gamblersanonymous.org
• BeGambleAware — begambleaware.org

05Requesting a limit or exclusion

E-mail support@luckyboom.com from your account's address or use the chat. Exclusions take effect within 24 hours.

• GamCare — gamcare.org.uk
• Gambling Therapy — gamblingtherapy.org
• Gamblers Anonymous — gamblersanonymous.org
• BeGambleAware — begambleaware.org

06How to request a limit or exclusion

Write to support@luckyboom.com from your registered email address, or use the 24/7 live chat. Exclusion requests are acted on within 24 hours.